Update: After missing the end of the free trial, I started to be charged - my own fault. However I discovered that when you then try to cancel the service a hefty cancellation fee is charged.I did contact customer service fairly robustly and initially was fobbed off. However a follow up email was dealt with well, and I was refunded not just for the cancellation fee, but for the monthly charge I had incurred.So a star off for the cancellation fee, and one for the initial poor response from the company, but do contact them if you have not used the service and ended up paying.
