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If you use the app, you won't get a refund!

If I could rate it zero stars I would. Don't use them. We wanted to buy one picture. We were told we could only do that via the app. The picture was inappropriate as it had writing we could not remove without Photoshop. We ask for a refund and got this response "Since you purchased through our mobile app, we do not have any record of the payment nor any way to issue a refund. All in-App payments are processed by whichever payment method you have linked to App purchases on your mobile device. To receive a refund, your best option is to direct your inquiry to the native app support or your bank directly as those are the only entities that have an actual record of the charge.". Totally ridiculous - just glad I hadn't spent more money.

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Date of experience: Oct 27, 2022