shutterstock

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Don't fall for the free trial

Good image selection, horrible business practices. - The language when signing up for a free trial or a plan is tricky because they lead you to believe that the price you see will be for the year. In fact, that price is a MONTHLY rate and it cannot be cancelled unless you contact them. - They don't send confirmation emails when charging your card. I only learned when cancelling my account that the receipts are stored in your online profile. I can imagine some people "set it and forgot it" in terms of the Shutterstock charges, which I believe is one of their tactics. - Agents are not helpful. I asked what the cancellation procedure is, and they responded "I can start the process now." What exactly is the process? I'll tell you what, one part of the process is getting charged an early cancellation fee for getting out of one of their "365-day" plans. I thought no way would they charge me a fee to cancel... but they do to recoup the cost of your savings of getting charged annually instead of a monthly one, which was never an option in the first place. The moral of the story is to spend your time and money elsewhere. Don't fall into the money pit that is Shutterstock.

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Date of experience: Oct 05, 2022