Honestly - SmartSheets truly is THE WORST. Their Support is non-existent. As a subcontractor to a company that uses it, when I went to access a file through the link the company gave me I received a notice saying I didn't have permission for this folder. A button comes up saying REQUEST PERMISSION - We click on it (there are 3 of us with this issue) and the company never gets the request. I sent a message to support - on the site it says if you need support to send email to support at smartsheets dot com...However, then you get a message back saying that this address now longer is being used and please enter support question online. You do...And you get a canned response sending you instructions on how to give someone permission. That wasn't the issue. So, 3 times and going in circles I Tweeted Support. No response. I get an email back with the same canned response, even after saying 3 times that the issue is something broken on their side...And I am sent back to the same link to online Contact form...Which doesn;t ask me for a case#, but starts fresh - and once more I have to type all of this in again. Hey...It worked great in 2018...but now - Frankly not worth even bothering with!
