I've been using Smartsheets as a free trial user. I was thinking of whether it was worth converting to a paying customer when the trial run out but I had a few questions about the pricing model and services that are available to individual users (the information on the website is very limited). I used the online chat with 'Tom' but all I received were a few, terse, irrelevant or ambiguous one line responses. There was a complete lack of care in answering my questions and a total ambivalence about whether I converted to a paying customer. Being in a different country, I asked if he would phone me, he refused saying that they don't provide support to individual customers! Wonderful, they'll take your money but won't give you support. A far as the product goes, it's pretty clunky and very limited customisation features. I didn't get my questions answered about collaborators so I couldn't fully evaluate it however as for customer support, well, that's non-existent! There are plenty of other cheap project management tools out there, I'd avoid this one.
