About 8 months ago we decided to switch from the Premium account to Duo. I completed the Spotify online form cancelling one account and switched to the other. Unbelievably they've been taking two lots of money out of our account for months and refuse to reimburse us (even after three online discussions with them telling them to cancel once and for all.) I had yet another online discussion with some incompetent individual at Spotify a month ago and again had to ask them, beg them to stop taking two lots of money and to cancel the Premium account as previously requested. And yet again they tried to take money out of our account at the end of this month for the cancelled Premium account. It was actually our bank who warned us and advised us to cancel the standing order immediately. I'm stunned they can and continue get away with this. Even the guy we spoke to at the bank admitted it's bordering on fraudulent what Spotify is doing and advised us to take it to the banks Dispute Department for investigation. After reading many complaints similar to ours, is it possible the law can't intervene? And once and for all Spotify needs to remove their useless online system and have a proper, efficient Customer Service. We'll be cancelling the Duo account and taking our custom to a more competent music streaming company.
