Got in touch because I'm paying for premium but I'm only getting access to essential so I wanted to not get robbed by playstation (again) the person dealing had no basic lived knowledge about the playstation and "didn't know" so nothing done but it has been escalated..... Yeah won't hold my breath. Then I asked why my "hours played" was being deleted, they said that it's normal....it's not normal, has only just started to happen. So won't be giving any more money to playstation and just going to rebuild my games library on PC. Playstation used to be top tier, now it's less useful than an used toilet brush holder in a public bog.
