I bought a PS5 and dualsense Charging Station for a Christmas present. Opened the box today to set up everything up to see the Charging station is faulty. It has a pin missing from the back docking station. Finally managed to get onto a chat with someone to be told I’m out of my 30 days refund/ replacement policy so they can’t do anything. I said the item is faulty and should be replaced, I got told they can’t do anything. So what they are saying I needed to open everything set it up to see if there are any faults then package it up again to wrap and put under my tree… how ridiculous! How about PlayStation you have better quality control so you don’t send out faulty equipment.So I demanded a UK working phone number to talk to someone as this is right. I’m currently sat on hold waiting which is currently showing 1 hour!!I bought this stuff directly from PlayStation thinking that if there was any problems it would be easier to deal with them.. oh how wrong am I. I wish I had read all these reviews on here first before buying as I would have purchased it from another retailer. My advice is stay clear and buy anything PlayStation related items from physical stores like smyths. Because at least they have decent customer service support.
