Customer service & refund policy is a joke. Ordered MK1 Premium Edition, nothing on their store indicates that the DLC is a staggered launch with dates. I asked for a refund in the price difference between premium and standard. Same response as others, once downloaded and installed no refunds. This is false advertising and in Canada protected by law. They disregard the fact that they can get in trouble under the Consumer Protection Act. As easy as the rep gave me the dates for release, they could update their website with the same info. Horrible service and will be taking this to the CPA for review. One last shady thing is that when you are done the chat it says that you can download the transcript of the conversation, when I clicked on end chat, it didn't allow, therefore hiding their tracks.
