Terrible customer service. I tried online to resolve first. The automated bots kept kicking me out. I waited over an hour for a live person and they refused to refund me on an unauthorized subscription charge. I would’ve accepted a partial refund, but the management is not even available to speak to. I stated that I am not paying the charge they put on my card. I deal with issues in my job constantly and have NEVER had such terrible service. Do NOT buy any subscriptions from them.