Was charged for 2 years even though I canceled 3 or 4 days after signing up once it was apparent that this was not fit for purpose. The account was set up March 2017 and the last time I logged in was the same month assuming that the request made via there email support page was actioned.I did try and ask for a refund for the 2 years and they refused on T&C's ground as below.Hi Paul,Unfortunately, I’m unable to offer you a full or partial refund per our policy on non-refundable feesHowever, I can absolutely provide you with the steps you need to login to the account! First, to clarify, your username is listed as "xxxxxxxxx" - you will need that and the password to the account.If you are not sure what the password is, you can reset it by entering either your username or email address associated with your account right here:We’ll send a password reset link (or a list of usernames associated with that email address) to the contact email associated with your account.I realize this is not the answer you were hoping for, but I hope you understand. Please let us know if you need any further clarification or assistance.Best,Customer Support Hi ,So you will refund the renewal? I do not have or know of login details, can you please supply them to me? Kind regardsPaul Hi Paul,Looks like the last login was back in March of 2017. Unfortunately, there isn't any records of the renewal being disabled or a request for us to disable it from you. Since this is the case, the account did continue as normal.At this point, I would encourage you to login and disable the renewal to ensure you aren't charged going forward. You are welcome to write back to us if you want us to confirm any cancellation or if you prefer we disable the renewal for you.In the meantime, be sure to let us know if you have any more questions or concerns.Best,Customer Support Hi This was cancelled via your support page almost straight away as it was not fit for purpose. When was the last time we logged into this account? Kind regards Paul
