Survey Monkey has been in use with my company for many years, with my team being the main users for the last seven. All our surveys have been easy to design, promote and manage, we've had steadily increasing response rates over the last few years as word of mouth gets around our clients as to how easy our surveys are to do and my team have to spend very little time on analysis.Granted, I've never tried to cancel an agreement with Survey Monkey, which seems to be the main source of bad feedback in these reviews, but I've not been in that situation precisely because the service I've had has been exactly what I need, so I haven't even considered changing.
