target

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I called Target for a price adjustment

I called Target for a price adjustment. Both the customer service rep and the manager were unable to do it correctly. When you purchase an order, use a gift card, and pay with your target red card the price adjustment should automatically be refunded to your target red card. Instead they refund the gift card balance and then the red card. If I am purchasing something from Target, why would I want the gift card back? Logical sense is to apply the refund portion to the charge card before giving a customer a gift card. Their answer was...it applies it back based on the way the invoice was charged and there's nothing I can do to help you, but...if you go to the store they can return and then apply the gift card and then charge your card. So, I wasted my time calling target customer service. Their staff is incompetent and cannot manually refund a red card and do simple math. After wasting my time on a call with customer service, I need to now drive down there and do all this work to get a proper price adjustment. No thanks....I'll shop somewhere else in the future. I hate bad customer service.

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Date of experience: Jul 15, 2023