I emailed Teachable to notified them of an ongoing issue that I had with an "instructor" hosting a school under their platform. I offered to provide screenshots, policies, and emails regarding the stipulations and issues arising from the course. I notified Teachable that the instructor had broken their code of conduct in multiple ways within the Terms of Use. I requested that I received a refund because the instructor WITHDREW my access after I confronted her via email. I'm appalled that Teachable would allow someone on their platform to violate a consumer's PAID RIGHTS.Teachable did not take any information into consideration. Not only was fraud committed, but plagiarism too. Which all goes against their code of conduct. I requested my access back or a refund. They immediately disregarded my request stating " Teachable is a SaaS (Software as a Service) provider for school owners to sell/distribute content. We do not own their students, nor do we own the content within their school. As such, we do not have the ability to supersede an owner's decision to add or remove a student from their school."I reiterated to them how the instructor was out of conduct, and I even quoted from their Terms of Use "According to Teachable's Terms of Use, number 5 of Teachable's General Rights In Operating Its Platform, Teachable reserves the right to modify, suspend, or alter its refund policy, at its sole discretion. Considering that I am the FIFTH person this has happened to just within this course offering, its somewhat baffling to believe that as a platform Teachable would allow someone as such to conduct business within it." They responded with "We take it very seriously when it turns out that a Teachable school is not aligning their commitment to their students with the same level of commitment and integrity we provide to our school owners. To reassure you, our Risk Team is actively investigating your report and we will take any appropriate actions once we have evaluated the situation.For privacy and security reasons, we will not be able to disclose any decisions or actions taken by our Risk Team. However, you can be confident that we will examine this closely."How are you unable to follow up with me on a claim that I requested? The most baffling thing about this is that I pointed out that I offered TWICE to present evidence and they did not give me the opportunity. They immediately disregarded me and once I actually started quoting their Terms of Use... they switched up and started "actively investigating" with no evidence and unable to follow up.
