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iCloud/Hide My Email COMPUTER GLITCH - Double Subscription

***THIS HAS BEEN EDITED***I found out that The Telegraph had been charging me double for my subscription for 6 months. Ok, hands up I did not see it for 6months but I was not looking for it as I didn't think I'd need to - but PLEASE check your bank account.. I was told if you have an Apple device it may hidden relay email on which could make a duplicate account. For some reason my account made two exact accounts when I subscribed for the first time. When I asked for them to look into it they said it was a glitch in the system (and was not common - READ DOWN THESE REVIEWS) and I could not have my money back as I had made two accounts and that was Policy. They would not refund me for the 2nd account that was open at the exact same time on the same day. After writing a 1 star review on Trust Pilot (which I have now edited) I was contacted by a senior member of the team (thank you Warren) who looked into the case and I did get a refund for the 2nd account. This does seem to be an iCloud/hide my email glitch - so if you do have that function on your phone - do check your subscription and contact the Telegraph for them to sort out.

3
Date of experience: May 15, 2024