I bought an power bank using reward point and cash in my previous service with Telstra on Nov 15th 2023 but I haven't received it until today Jan 5th 2024. The Telstra Plus team kept promising and asking me to contact them again 4 times plus so many other separate occasions I have contacted them via phone/chat/store visits but they still haven't resolved and didn't want to provide any replacement for me to use for my work during the waiting period. Please refer to the case number 72507287.
