The worst shopping experience ever. The experience is so bad that it even made me to write my very first review.I’ve ordered brand new iPhone (delivery 1-3 days in metro area where I live). iPhone has been shipped to my address but never delivered. After couple of phone calls I finally found out that Telstra messed up my delivery address (my unit number was missing due to some sort of glitch in their system) and the phone has to be shipped all the way back to their warehouse. I was told that the phone will be resent as soon as it reaches the warehouse but someone was obviously dreaming. It has been sitting in their warehouse for a week already and every single day I called for update I was told different thing. On the first day when it was back in their warehouse I was instructed that I have to give them up to 48 hours so they can proceed everything in their system. When I called them after 4 days I was told at first it’s my fault that they were trying to call me 2-3 times and even left a voicemails (I never found any missed phone calls neither voicemails). Right after I explained them that this is nonsense, they informed me that they need another 7-10 days to proceed everything in the warehouse.Today (2 weeks later) I received a call that the only way to sort this out is to cancel the entire order and refund me so I can make a another purchase which means that as this is new released iPhone 13 than I have to go to all the way back to queue and wait another 3-4 weeks.I’ve made many orders in my life but this is the worst by far. I can understand that these things can happen to everyone but I’ve never seen anyone to manage problems the way Telstra does. 1 client means nothing to them. If they would offer me at least something in return for my troubles like some % off from next order, or from my tarif for next few months or found a way to ship the phone ASAP with express delivery? No, at the end of the day they actually start telling me that I am actually the one who made the mistake with the address. I’ve been their client for long time, they have all of my details (I checked that they are all correct) which were automatically transferred to the order.It’s very sad that company like Telstra can’t invest little bit more money to ensure that they look even after small clients like me.
