Excellent quality in about 1/3 items. Another 1/3 ok and 1/3 unusable (defective, broken or misdescribed) which is manageable due to low prices, free returns and helpful live chat. Temu are used by many sellers for warehouse clearance of second-quality stock so Temu should update their business model to include an option to buy seconds cheaper, rather than pretending that everything is the same high quality. However they deserve 1 star or less for ignoring my report of an item with apparent spots of blood around the lid (shining under UV light). Customer service opened a ticket a week ago but have since sent only repeated auto-type replies ("If you have any questions please do not hesitate to contact us") whilst totally ignoring all my questions about the possible worker bleeding whilst making items for them. They have a public ethical policy although it may not be operating at all since my email to the reporting address it gives was picked up by a US after-sales bot 'we are unable to access your account information from the country/region you are currently contacting us from'. Temu show zero capability for handling a serious worker safety report so I assume zero interest in worker safety and zero action being taken to investigate the factory or protect their possibly bleeding workers. Edit after temu's reply (below). Temu focus on the product, which was of course not the problem (they already kindly refunded). Totally looking the other way when there is blood on items probably means it's not just a matter of a worker forgetting their gloves one day. It may mean their ethical policy is unimplemented, temu is investigating nothing and the temu should themselves be rigorously investigated to establish the extent of any temu supplier workforce mistreatment.Edit after trustpilot contacted me for purchase order and telephone info to respond to temu's apparent request for my review to be removed as non-genuine. Temu know it's genuine as I've been discussing the issue with them daily since may 25th on a customer service ticket in my name.Edit after temu closed my customer service ticket with no acknowledgement or solution for anything I raised. 15 auto-responses in reply to my 12 detailed respectful questions. They invited a review of their service, I wrote...Uncaring and bad business. Shameful.Closed the ticket without any meaningful response on any of the 5 issues raised. Temu should be able to discuss all 5 but attempted zero. The irony is that all the issues are good for temu to solve, but bad for business and reputation to ignore. So why ignore?!
