We had a potential bride try and force us to change our policies by leaving us false reviews. The Knot knowing this allowed the review to remain despite proving portions of the review were factually inaccurate. There is only person at The Knot in charge of reviews and she has no check and balance and there is no escalation process. She’s also so sensitive she demanded her name be removed from this review. So she gets to wield a big hammer but can’t take the heat when it comes to being held responsible. Don't bother becoming a paid customer, they don't care about you.UPDATE:Since The Know has chosen to reply to my review (checks notes) over a year later, please allow me to respond. We proved to you with documentation that the review was false. And they never did any business with us. So your response is a lie. You took our money and didn't care one lick about our small family business.
