Pros:1. No nonsense website, easily laid out.2. Very competitive prices, beats even Amazon! 3. Customer service very efficient, very helpful4. Extremely professional and courteous sales staff5. Default 3-year warranty and a reasonable discount on bulk purchases is a nice touch.6. Returns are a breeze. In many shops you gotta pay for it but not with Thomann.Cons:1. Wish they had a warehouse in the UK to speed-up delivery. ( #brexitsucks )2. Now I am just being picky, but I wish if they also carry 'Microtech Gefell' microphones.