thomann

4.5
4.5 from 942 Reviews and Ratings
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Absolutely disappointed

Absolutely disappointed. I made an order for my teenage daughter: an electric guitar and everything she needs from a case to strings. The site is very convenient for ordering. On August 1, my order was accepted. I was immediately informed that it would probably take 6 to 8 weeks to deliver the order to Israel. After 4 weeks, I started to worry about the order status, it had not changed since August 3. I asked, they told me not to worry for exactly 4 more weeks (haha), I was worried. The order status remained the same after 6, 7, 8 weeks. Only then did the company representatives say that my concerns were now justified and asked me to wait another 2 weeks while they investigated! In short, my cargo was lost somewhere, in letters some manager blamed the Israeli customs service for everything (I understand this is a global trend, but when you buy a musical instrument it seems too much) In short, they sent me the order again after 11 weeks, express delivery. However, after 4 days I asked for tracking and only then did they actually send me the parcel. as a result, after 3 months I received a parcel that did not contain strings and a set of picks. I wrote about this and no one answered me!!! simply terrible service. I do not recommend anyone to contact the company

1
Date of experience: Oct 21, 2024