Don't order if you are in a hurry !(Nothing but good about the website and the equipment itself, that's not the point of this critic.)I placed orders for multiple items that are "available" (in stock, all green !) on the site .. 2 days later no movement .. and no update will come soon .. with Thomann, you just wait. They don't tell you: "Please wait a bit, because we have it 'in stock', but in a foreign country far-far away and need time to get it here with us before sending it off to you, all in one go" .. no, you will simply wait, without news, for about 5 days (usually a minimum) .. So for your 'urgent' strings/stuff you added to your cart, full of other goodies: forget it. Go buy them in your nearest music shop.I ordered a Digital Piano once, the stand was in Spain or portugal (somewhere south) .. and the piano came from somewhere else (Germany, if I'm not mistaken). "in stock" is very relative with the Thomann site(s). One could solve it by thinking: "hey, let's send the stand from place X and send the piano from place Y, both separately but directly to the customer" .. Nope, that's not how they work. (If you take the initiative and complain enough, then they do partial deliveries .. if your bored while waiting a week, why not ..)For the rest: it always arrived in the end, and it's well packed, never had another issue than this bad (=no) communication. Even the 'dedicated' support person assign to your 'case' will wait with you, in total silence .. at least your not waiting alone! In this era, it's sad, or simply bad (lazy?) communication. Mr/Mrs Thomann, this should be improved !In short: "slow" and "silent" is an understatement for Thomann. Patience is a must, but you will get your stuff in the end, and you will figure out their ways on the long run. Deal with it, or don't. That part is all up to you.
