My first time using trip advisor on holiday and was rudely presented with many horrific scenarios which has put me off using this service ever again.I will list the issues below for everyone’s awareness on why the service should not be trusted.- booked tickets to a chocolate workshop and on my confirmation email it did not provide a valid location or time of activity - On confirmation email the address took me to the wrong location- Once at the wrong location we were directed by another company to the correct one which made us around 25min late - Once entering the right location we were rudely handled and escorted out the premises because the lady refused to let us join the activity even though we paid- They told us we would of received a message from WhatsApp with all the details for our booking. This would of been great if they had a field to enter my phone number on the form. So when I explained it was impossible for me to gain a WhatsApp message as the booking never allowed me to enter this option let alone inform on how the information will be sent to us- They then locked the door and prohibited us gaining any support in the matter when they know we are FOREIGN!- I ask for a refund online as we were denied our right to our payment of service which would be normal in any circumstances. Yet we were denied our right to get our money back when we were denied access to the service we paid forIn summary please be careful with this website as they don’t take your poorly managed experience from the companies they sign up with into account and will take take your money for free.This is a scam where measures should be put in place to support the customers in unnecessary situations as these. If you pay for a service you are entitled to using that service.
