Two nights ago I experienced a medical emergency and urgently needed to get to A&E due to a post surgery severe bleeding from my nipple. Due to a postcode error, I was dropped at the wrong part of the hospital.When I asked the driver to take me to the correct entrance, he refused, saying he couldn’t help because of the camera. I gave him my phone to assist with rebooking, but he didn’t help. I was forced to book another ride myself — while in distress — and was later charged for it.Eventually, the same driver agreed to take me, but spent the short trip minimizing my experience and complaining about being accused of not helping. Uber’s response? A £1.60 refund. No accountability. No empathy but a canned response.Appalling lack of empathy and responsibility. Not acceptable for a service people rely on in emergencies.
