“Hotline and SupportWe're here for youDone in a flash – and around the clock”Around the clock? And where are they? What this really means is here are the links, do it yourself and if you need assistance outside out working hours - tough! You can make an appointment! Not a great solution if you need a rapid response and are out of the country.You can arrange a call back but only during our restricted working hours regardless of the fact banking is a 24/7 activity. You can message us but you have to log in. So if you are unable to log in. the query is regarding the inability to log in that’s just tough too! Here is a page of instructions for difficulties with logging in but my issue is not addressed here and there is no phone contact number on the page so I have and I have wasted considerable time looking for the means to contact the bank to provide the information I require! What on earth is this 21st century technology? They are happy to take and “look after” customer money but not to have to speak to customers and respond to their queries or to have to deal them when things go wrong! Some banks offer a range of options to suit customers’ needs at home and abroad such as 24/7 contact free via Skype and messaging.UBS was once a global bank but have they now reduced their services to online? There was no warning of this to customers as an essential rather than an option. You can still visit a branch if you are near one but even there most of their services are online. Customer support service options for those visiting outside the country when needed the most are non-existent. I was going to tick the box below to notify UBS but desisted as this as I am sick and tired of the usual stereotyped patronising responses asking customers to call them to resolve the issues when the whole complaint is about a lack of points of contact to avoid costly phone calls and their total general lack of availability.
