I would not recommend the brow bar. I had a 1:00 pm appointment today and I arrived early. I live 30 minutes away and I like to arrive early to my appointments because I respect others time. I went inside to see if the brow specialist could take me earlier IF she had availability. She said she couldn’t so I said, “ok, no problem I was just checking. I’ll just walk around until then.” She seemed bothered and not very polite in that moment. But I just brushed it off. I came back at 12:57 and she had someone in the chair and she was JUST starting their brows. She asked me if I had an appointment as if she’d never seen me before and I said, yes at 1:00 PM( as we previously discussed) She then told me to walk around the store that she would be about 10-15 minutes. I requested that she cancel my appointment. What is the purpose of me making an appointment if it is not going to be honored. As I walked away I could hear her discussing it with the client she took in MY place. Nathalia R was very dismissive and if this is the way that Ulta allows their employees to treat their patrons then I will not be one of them.
