Never shopping ulta again have been a loyal customer spent tons of money in this store I just went to use a balance on my gift card and it was showing 0$ which is incorrect. I contacted the back of the card after going back and forth with 6 customer service reps one whom was the nastiest person I’ve ever spoke to they kept transferring me back and forth saying they couldn’t help. I just scratched off the pin NEVER used the balance and they told me they just see the card was used and CLOSED and cannot tell me for how much so they cannot see if there was a balance left. Basically they’re gift cards expire so I have $ left that is going in the garbage! Bye ulta
