I placed an order with Ulta. I realized within ten minutes of placing my order that it had the wrong shipping address. I tried to correct the shipping address or cancel the order as soon as I realized it. I was told they could not do that, but the order would be undeliverable and returned to the store. They would then ship it to the correct address. It was shipped on November 6, 2020, and left outside the door on November 19, 2020 of the incorrect shipping address. They now refuse to resend the products or refund my monies. Even though it had my name on the shipment they are saying since I gave them the wrong address there is absolutely nothing they can do. What is even more amazing is they manage to get my bill to the correct address and their flyers of offers to buy their merchandise. This is by far the worst customer service I have received from any business. If you think they care about their customers you are sadly mistaken. I will never set foot in an Ulta again. This is an update to my original post. I verified with the receiving address that they did not accept the delivery from Ulta but the shipper did try to leave the parcel outside the door. He was caught and package was unaccepted and should have been marked undeliverable. I spoke directly to the person that refused the delivery and he said he remembers distinctly refusing the package because it was an attempted delivery from someone that does not normally deliver to that address.
