After reading other reviews, I see im not alone. I accidentally had my old address on an order, but realized it literally 1 minute after placing the order and called immediately. The first woman hung up on me, saying they would email me. The second man said they would request to cancel, i specifically said i didn't want to wait because i didn't want the package to ship. The man said if that happened, they would refund me. The email I got (the next day) said they shipped the order, they won't give me a refund and I could just send the box back to get a refund. I explained that I couldn't possibly send the box back because its someone else's house now, and that the man on the phone said I would get a refund. They didn't give a single crap, no refunds or cancelation even though i called RIGHT when it happened. This is absolutely insane. Are they serious? Probably going to shop at sephora from now on, at least they have never stolen money from me.
