Their customer service department for the online orders is terrible. I placed an order on their website and clicked the Paypal link to pay for it. The paypal payment was authorized by Paypal but not accepted by Ulta so it appeared as a temporary payment authorization. I called Ulta and Paypal. Paypal said the money was waiting there for them. All they had to do was accept my payment on their end to complete the order. After talking with three separate customer service techs and a supervisor I was told they couldn't accept my payment. That paypal was mistaken and it didn't go through. I asked them to cancel my order re-enter it so I could pay with my debit card. They said they couldn't. I would have to wait 3 to 5 days for the current order to close before I could re-order my stuff. I asked the supervisor to put me through to their tech support for their website and she said they don't take outside calls. I told her she needs to report this occurrence because this is ridiculous. So basically they can't take orders over the phone, they can't cancel, update, or alter orders in any way. This is ridiculous!
