I have to agree with every other review here which says the shopping experience is appalling with an absurd returns policy that only allows you to take something back to the specific shop you bought it from. Can you imagine any other respectable chain like Zara or M&S doing this? We paid at a self service till so no one told us the Christmas presents we bought could not be returned to the store near where we live, but we have to travel two hours to a store we were visiting as a one off, to get our money back. So rude and unhelpful in Oxford Street branch. Another customer lost we will never be shopping here again.
