This company is currently worth 5 billion dollars, yet they think their customers should foot the bill for their mistakes.I ordered curtains that arrived 5.5 whopping inches shorter in length and 4 inches shorter in width than advertised. When I informed them that I was gipped, I was told to mail them back on my dime. Again: Urban Outfitters is worth 5 BILLION dollars, yet when they don't send me what I ordered I have to pay and be out MORE money? I already paid for the curtains, the taxes, shipping and the duties—it is now their responsibility to get me the right item. My responsibility ends at giving them money for the purchase, and under zero circumstances will I take time from my insanely busy life to re-package the wrong item, drive all the way to the post office in city traffic, wait in line, and pay my money to return someone's literal mistake.If I can show you proof that you sent me the wrong item, then you can pay for the mistake of your multi-billion-dollar company and its employees. Thinking customers should pay for your mistakes is revolting in every way, and will tank this company fast.Have a look online about how when UO sends you the wrong items (literally people are ordering clothing and getting sent fake plants instead, and other random stuff they never ordered!) they expect you to pay to send them back—and if you don't, they charge what card you used to make your order).Here's a tip UO: Those people you hire to man the phone lines, and the ones you outsource to paste their scripts into the chat feature, wouldn't be needed nearly as much if you didn't try to steal people's money for your mistakes. I bet a huge % of the chats and calls are people complaining that you're sending the wrong items and making them pay to return them or threatening that you'll charge whatever card they have on file if not. If you're so desperately in need of money ('cause a 5 billion dollar worth isn't enough), then you could cut costs by just not falsely advertising measurements, training employees to send the right items, and, when a mistake does happen, as they do, telling the customer, "Sorry for sending the wrong item; you may donate it and we will refund you or send the right one." This will in turn make that person come back and spend loads more money due to their comfort levels with the company, too. How is this hard to grasp? Trust sells!Greed always sorts itself out, though. You'll surely get yours. Good luck!
