urbanoutfitters

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Negative Five star customer service.

Negative Five star customer service.I got package what I didn't order it.I called customer service and Lady told me I have to print out return label and pack and drop off it at post office.She said it's VERY EASY.I can do it but not easy for everyone.I pay box,drive to postoffice,pay paper and ink for return label.It's not easy for everyone. I put my time and energy and money.It wasn't my mistake it's company's fault and They made my extra work which I shouldn't have.I was sorry for who ordered this so I did it.But Customer service Lady was very rude.She said I have to do this.It's my job.because I opened box.I opened of course they put my address.The way she said was not polite it was very rude.I couldn't feel company's sincerity. This is their mistake....I am doing this for good reason.I wants to do right things.But because the way they treated me today,I decided I never ever go spend my money for this company.They lost customer because of Horrible customer service.

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Date of experience: Jul 23, 2022