Urban Outfitters…wow…my daughter’s high school graduation is quickly approaching. Need a white dress to go under the white cap and gown. Ordered the Lavender Fields Lace Babydoll dress in WHITE—other color choice is purple…guess which one was delivered?….the purple one. But—she likes it so we kept it, called UO and they offered free shipping and an apology for the next order of the same dress, but in white. It just arrived…guess what color it is?? PURPLE…again! When I called to see how to resolve, all the work and effort would be on my end—print out the label and take to the post office where I’d have to pay for packaging…oh and stand in line to wait to correct UO’s mistake for the second time. Seriously? So the gal offered me a 10% coupon—really? Asked to speak to a manager who told me the item is no longer available—and a 20% coupon—seriously? I went online and the dress is still available, in white, in her size. Ok UO…thanks but no thanks. Don’t insult my intelligence, at least I can tell white from purple.
