i online shop all of the time and have never had such a frustrating experience. i ordered two items, neither of them were charged upon ordering, which was not made clear when purchasing. they only charge your card once it ships, but do not give accurate dates for when this occurs. if you use your payment method for bills just DO NOT BUY. i have had money overdrafted at random times, then released back into my account, missing direct debits and incurring fees. customer service reps were just horrid, none of them could help and would just advise you to speak with another team, who would do the exact same thing. not being in the US, i could not even call their phone line. you are better off to buy the brands they stock directly from the brands, DO NOT BOTHER WITH THIS CRAPPY MIDDLE MAN.