urbanoutfitters

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By far the worst company that I have…

By far the worst company that I have ever dealt with. I had ordered items that were not as pictured and damaged. It was a complete drain of my time sorting out returns and getting a refund. Six months later, out of the blue, they recharged my credit card for long returned items. When I inquired how that could happen after I had a long history of calling them and verifying all items received. The employees are clueless and don't seem to have the correct training. I really regret doing business with this company

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Date of experience: Nov 21, 2020