HORRIBLE HORRIBLE experience! DO NOT use! I sent funds to the wrong person and they want the address and phone number of the person I was supposed to send to... which I don’t have. They wont help me if I don’t have that information, nor will they help to reverse the payment that was sent to the wrong person. I don’t have the phone number of the other person or email address, just their Venmo username. Why do they need info on the person i was trying to send? What matters is the person the money was incorrectly sent. However it is their protocol. They told me they can’t help, So now I have lost my $50 and they won’t help. Poor customer experience and absolutely no support, 12 hour delays in response from support. Talk about stealing and a scam. Don’t use.
