viber

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Very poor customer support.

Very poor customer support.I reported a bug to Viber Support as follows."Translate'" option does not appear for text added as a caption for the photo.They gave a desperate solution to basically delete and reinstall. It didn't help, bug persisted.So I told them and heard nothing for 3 weeks so I chased. Nothing for 2 weeks then they closed the ticket saying they hadn't heard from me.This company won't last long if they choose to ignore important bugs and LIE to customers!!!

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Date of experience: Feb 13, 2024