Good luck cancelling if you have an unresponsive host. It has been 40 days since I contacted Vrbo to cancel a reservation and refund a service fee for a reservation that has not been confirmed by the host. They refuse to refund the service fee until the host responds. I'm well within the cancellation policy and have made other arrangements for my travel weeks ago. Their customer service team is not helpful. If the host does not confirm your reservation you cannot use the cancel booking option, you must speak with a customer service representative who will "try to contact the host". If the host hasn't responded in 40 days, they aren't responding. It is ridiculous. My first and last time trying to book with vrbo.
