VRBO has shockingly bad customer service. When we arrived at our destination- with confirmation of the reservation- we contacted the owner as we had not gotten arrival info. The owner told us he had taken down his VRBO account and removed his property from the site months ago. (!)When we called VRBO for help they gave us the run around and left us waiting for 6hrs. Before putting us into a 2nd rate hotel for 2 days. They said they would get us another apartment which they did not (this after at least 30 conversations and 20 emails). Then they left us Literally on the street with suitcases and no where to stay. They told us to find our own place and they would “reimburse us”. Clearly- we did not trust that they would reimburse us as they never offered to do so with the $1,000 we had already given them. So - VRBO does NOT have your back when a rental reservation falls through. I amWriting this standing on the street with my suitcases around me and with no where to go. I am still waiting for a solution that does mean shelling out more $ or staying in a bad hotel. I will never use them again - and I will write this bad review on every site I can find to do so. Case number: 126670322
