Would give 0 if site permitted. First used vrbo 16 yrs ago for holiday accommodation in England, Italy and France. One dud (just before Christmas) but money was refunded. Now stuck in Italy with NO WAY of contacting owner of next property. App and website useless, programming and instructions written by cretins. My laptop has failed and I cannot connect with company via any other channel. Have spent hours trying to rectify. Only option now is to forget money spent and make booking elsewhere. Since being taken over by yet another greedy, couldn't care less US conglomerate this previously excellent platform has become a dismal failure. Will never see any of my money again.
