Don't book and believe you covered by the booking guarantee as you're not. Letting agents we booked with last year closed and vrbo or us weren't advised...been chasing for 2 months with vrbo and told not to worry we covered with the guarantee...was told to arrive at our destination and if we can't gain access to propert to ring them....God knows how we were supposed to gain access when company gone and property sold....today told we are not covered booking cancelled and they are doing nothing about it....just left high and dry and took them over 6 weeks to chase th3 company and our booking.. due to travel in 2 days family of 6 with small children....diabolical had to rent elsewhere and pay 3 times as much due to short notice ...have 6 case reference numbers and told something differnent everytime i rang....awfulIn response to your reply I rang you 2 months before due to travel to say apartment was no longer showing and we couldn't contact them...you told.me on 6 occasions not to worry as we were covered only to be told 48hours before we were travelling that you weren't going to cover us. Appauling I have 6 case numbers for all the times I contacted you
