vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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Why does vrbo exist if they palm everything off to the host when things go wrong?

We refused to stay a single night of 6 at the accommodation we booked and ended up spending a significant amount of money at the last minute to avoid sleeping in our car. The advertised 2 bedroom condo on Oahu's north shore was really a bed in a living area and another bed in a unventilated alcove with a plastic curtain "door" The listing has now been changed to a 1 bedroom. The host's stuff was everywhere including rubbish and even a knee brace and salve medication in the drawers. Vrbo have been phoned and emailed 8 times since our stay and not responded once. Why do they exist if they try and palm everything on to the host (who thinks their condo is fantastic)? They were happy to take our money but have gone to ground when we needed help. They deserve their extremely low rating here. Avoid at all costs

1
Date of experience: May 05, 2023