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Wattpad customer service

I joined Wattpad around April or May this year and I published my first story there. A few months after publishing my story, it was deleted with no explanation. I thought nothing of it and republished the same story, but I soon copied it into a Google Document and had saved it. The second time my story was deleted was around August. After that happened, I emailed Wattpad help and my story was brought back along with my reads and votes. About a week ago, I logged into my account and refreshed my profile only to find that my stories were deleted, even the ones that were unpublished (which was 4 drafts I had saved). Personal information was posted onto my account, like random announcements, along with a picture of my face. I quickly emailed Wattpad for help but the soonest I recieved my response was a week later. Luckily, the announcements stopped and I was able to revert my profile back to what it used to be. The most I could do to re-secure my account was change my password, and I would rather have more of an explanation for what happened to me then just continue being anxious about having another breach in my account. Wattpad recently emailed me back and told me that my problem would be fixed "by itself". I told them that I would like a bit more information about what happened to my stories and why my account was not secure. I would expect a bit more from such a big website. Sorry, Wattpad.

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Date of experience: Dec 21, 2020