I ordered an address number sign on May 24, and Wayfair charged my credit card on June 1, even though the item had not been shipped. It was supposed to be delivered between June 3 and June 7, but by June 7 the order had not even been shipped. I called Wayfair on that day and talked to Whitney, who could not give me any information, so I requested cancellation of the order. She said that the order would be canceled, and that I would receive two emails, one on that day confirming the cancellation request and one "from the warehouse" on the following day, June 8, confirming the cancellation. I did receive the email confirming the cancellation request on that day, but on the next day, June 8, I received an email from the warehouse saying that the order could not be canceled. The website showed that the delivery deadline had been bumped from June 7 to June 8 (afterward it was moved back to June 7), but the order had still not been shipped. I called Wayfair and spoke to Chase, who said that the order would be shipped and a tracking number would appear on the website by June 12. He also said that I could then return the item as a "free return," at no charge to me, since I had tried to cancel the order. In spite of his promise, June 12 came and went with no shipment. On June 13 I put the charge in dispute on my credit card, and only then did I receive notice from Wayfair that the item would be shipped. It was delivered on June 19, but it was so shoddy (very poorly hand painted) that I called Wayfair again and spoke with Stephen, who said that I could return it for a full refund, and he emailed a return shipping label. Once I shipped it, a refund from Wayfair appeared on my credit card, but it was fifty cents short of the amount of the original charge, and now their website says that I owe them fifty cents. The bank had placed a temporary credit on my card for the full amount of the original charge, and when Wayfair refunded the amount that was short fifty cents, the bank reversed the temporary credit only to that extent, so in effect the bank has paid me the missing fifty cents. I will continue to try to straighten this out with the bank, but trying to do so with Wayfair is nothing but an exercise in frustration. FIRST UPDATE: After I posted this review Wayfair removed the remaining fifty cent charge from my account, even though they had told me that they could not do so unless I removed the dispute from my credit card account, which I never did. So the first shipping date was false, the extended shipping date was false, the promised cancellation was false, the promise of a free return was at first denied and then agreed to, the refund was short, and the claim that they could only correct the short refund if I removed the dispute was also false. And the item I ordered was shoddy and had to be returned. The one star remains. SECOND UPDATE: Wayfair sent an email to me after I posted this review, and in it someone named Jen made two false claims. She falsely said that I put the transaction into dispute after a manager agreed to provide free return shipping, but the manager set up the return on June 19th, long AFTER I had filed the credit card dispute on June 13th. She also falsely said that they were unable to do anything on the order until the dispute was settled with the bank, but even though the dispute, filed on June 13, was NEVER lifted, they issued a credit to my card for $51.09 (fifty cents short) on June 22, and the bank did not reverse their temporary credit, which was based on the dispute, until July 5. This is another example of the misinformation, confusion, and falsehoods that I have had to deal with when attempting to resolve an issue with Wayfair customer service. And again, the merchandise was shoddy and had to be returned.
