wayfair

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Terrible return policy

Ordered a $15 part for my shower. Shipping cost another $5. Part arrived but did not fit. Wayfair won't refund shipping and wants to change $7 for return shipping for a part that weighs less than 1oz. Ridiculous.Update: issue was not resolved. wayfair simply confirmed what I wrote above, that they expect me to absorb the full cost of shipping both ways for the return. A bad policy that will discourage me from ever ordering from them again.

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Date of experience: Jun 25, 2023