Ordered a kitchenware drying rack that arrived in a damaged product box covered in packing tape, and which was previously used. In addition, the anticipated refund amount deducted $14 for FedEx shipping. Never using Wayfair again, and will be initiating a chargeback action.UPDATE: In response to the Wayfair reply, there was no request to submit evidence of damage, rather, a lame redirection to contact the manufacturer directly to rectify the problem. Again, an extremely disappointing experience overall, and not one that I will repeat.
