With the current status of the country, COVID-19 and steady climb of cancer,You would figure that an institution would consider the human factor in their customers.Banking in the pre-internet and virtual customer service i.e.: robot. There was a human interaction that was meaningful and trust. What happened?????????I have just wasted nearly 4 hours to obtain an auto loan statement to pay Wells Fargo timely and due to their inefficiency in process and lack of resolve for an easy solution of an emailed statement to pay timely, nobody can help. I have never heard in my experience as a customer, a company that had to be chased down for payment and gives a hard time to accept a customer who is willing to pay timely. All that is being asked is a timely statement, their 20-day notice or mailed documentation is all a marketing smoke screen of assurance to the general public.The narrative is “pay me, I don’t need to furbish you’re a bill” how can this be so complicated?Is has become more so its robotic and profitable not to engage humanely and now it’s insulting to anyone who tries to navigate thru the excrement of apologies for disservice. A cancer patient should not be treated with such dismissal, if any customer falls short to timely payment, a hammer is dropped and harassment starts, this should be a two-way avenue in fairness.I know that this complaint will go unanswered thru corporate as its only $24,000 car noteBut if it was 1.5 billion dollars a solution with materialize in seconds, it’s just the reality that is in view of Wells Fargo, the small customer does not matter anymore and it has not mattered in this age of Profit robot dependency banking!
