20 years with Wells Fargo. They inherited my account upon acquiring Norwest Bank. I stayed with them for 20 years. Nothing special. Then they started to change their checking and savings operation with fees and took away many of the benefits such as complimentary cashiers checks and notary services. 7 years ago I switched to another big bank and have been pleased with a better level of service. It was nothing special. This dishonest entity created millions of fraudulent savings and checking accounts on behalf of Wells Fargo clients without their consent. Because of all of this activity, they are facing countless, on-going criminal and civil lawsuits. On top of that, they also inherited my mortgage note which is common within a year of so of a home purchase. This is something that you have no control over. Summarized, I sold my home over 21 days ago, and they have yet to issue a sizeable escrow refund that they indicated would be received within 15 days of closing when I inquired again last week. No surprise. These faceless crooks actions speak louder than their emails, spam, letters, incompetency, operationally-challenged institution.