Well here I am with no relief whatsoever. I had called Wells Fargo to file a claim to reverse the double hit that TitleMax made on my account. They took the information and I was told that I might see a reversal as early as midnight that day. Days later nothing has happened and I just got an email hitting me with yet another $35 overdraft fee which Chelly at wells who took the claim said was not going to happen. After waiting on hold for 26 minutes with Wells Fargo claim department today I was asked for the password on my Wells Fargo account. I had called their claims line directly and put in my claim number. I have banked with wells for well over a decade and God knows when I put a password on that account. I have never ever been asked for a password and I gave every password I could think of that I had and that wasn't good enough. Are you kidding me? Wells Fargo has not done what they said they would do with this claim and my account is still overdrawn and it's Saturday and claims told me I would have to go into a Wells Fargo branch to resolve this. So thank you so much Duane/ June 5th 23 minutes and chelly/ June 13th 17 minutes and trisha/ June 15th 28 minutes for taking 60 Minutes of my time to resolve nothing. And Wells, please note Dwayne was just awesome. But the first call-in on a complaint always is.
